Hewlett-Packard Secrets You Should Know

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Feb 15 2007
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Do you know what the main Hewlett-Packard Company’s (NYSE: HPQ, stock) business is? Or rather where does HP derives its’ revenue from? Most of us might think its’ personal computer, some say servers but the actual revenue contribution to HP is printers. Printers generate the bulk of its’ billion of dollars of profit. For such a huge company, most of the employees are made to sign Non-Disclosure-Agreement (NDA) to protect HP’s secret. According to Consumerist, a former Hewlett-Packard employee has spills the bean on HP’s secret right after the NDA ended.

  • Many HP Printers have a built-in page-count after which they won’t work – resides in a part called image or drum-kit. You can reset the NV ram but it comes with risks. So instead of sending it for repair, it’s more economical to purchase a brand new printer.
  • If a set of cartridges cost more than the printer, don’t buy the printer because it was categorized as “throw-away” printer in the first place.
  • HP cartridges have a warranty separate from their printer – when your printer is out of warranty, the cartridges might not be and you can call the tech service.
  • Any HP printer that has been on the market for 6 months has its tech support outsourced – so when you call for support after the period, chances are you’re speaking to an Indian, a Costa Rican or a Canadian.
  • Just because the sales people say that your HP printer can use 120lbs paper doesn’t mean it actually can.
  • If your printer is having a problem and unfortunately it is just out of warranty, proceed to call tech support anyway – you’ll be directed to a “warranty agent” and if you insist you have an “extended warranty”, you’ll then be forwarded to technical support under “customer claims warranty”. The Tech Agent MUST give you support as per HP policy.
  • If you threaten a lawsuit, HP CSRs are told to stop the call immediately and hang up – so don’t yell or threaten them.

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