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Archive for October, 2026

How AI Is Reshaping Debt Collection As A Customer-Centred Banking Function

For years, debt collection meant agents dialling through call lists, following fixed scripts and sending identical reminders to every customer, whatever their circumstances. That model struggles in digital finance. People now expect prompt, respectful communication and an easy way to sort things out, even when they have fallen behind on a payment. Banks, fintechs and […]

... written on Oct 01 2026









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