Disney Resort’s New Security Policy – No More “Do Not Disturb” Sign, Staffs Can Enter Anytime

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Dec 28 2017
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M-I-C – See you real soon. K-E-Y – Why? Because we can enter your room anytime we like. If you think it’s a brilliant idea to bring your love one to Disneyland so that you and your love one could get some great and intimate time together, get ready for some surprises. Walt Disney World believes their valuable guests should get improved security services – by getting rid of “Do Not Disturb” sign.


Guests staying at one of the Disney hotels – the Grand Floridian, Polynesian and Contemporary resorts – near the Magic Kingdom have already experienced the tighter security policies, which include the removal of the “Do Not Disturb” door sign, as part of the company’s latest security policies. The infamous signs have been replaced with “Room Occupied” signs.


While the new sign will alert hotel staffs, including maintenance and housekeeping, that guests are currently in their rooms, it will not stop Disney staff from coming in. However, under the new guidelines, hotel staffers must knock and identify themselves before entering when there is a “Room Occupied” sign displayed.

Hotel Do Not Disturb Sign

The new policy that requires Disney employees to enter each hotel room at least once a day to ensure “the safety and security of guests and property,” says – “The hotel and its staff reserve the right to enter your room for any purposes including, but not limited to, performing maintenance and repairs or checking on the safety and security of guests and property.”


Disney hasn’t disclosed the official reason for the sudden change of policies but popular theory is that this has everything to do with the Oct. 1 massacre at the Mandalay Bay Resort and Casino in Las Vegas that killed 58 concert attendees. Refused to be linked to the shooting incident, Disney just said they made the decision for a variety of factors, including safety, security and the guest experience.


The latest changes are expected to roll out to other Walt Disney World Resort Hotels in the coming weeks. But it has already attracted mountains of criticism. Under the old rules, employees would pass by rooms marked with the “Do Not Disturb” sign, in order not to breach the privacy of occupants. Still, there is no industry standard as to when hotel staffs could enter guests’ room.

Disneyland At Night 2

According to American Hotel and Lodging Association, staff may come in for a courtesy cleaning after only 24 hours. Yet some would check on rooms that displayed the “Do Not Disturb” sign only after 3 days for routine cleaning. Whatever the argument, hotel’s top concern is keeping guests safe – making sure a guest isn’t dead or unconscious.


Still, it would create an embarrassing situation where a couple could be having private time inside bathroom without realising the alert from hotel staff who would then proceed to enter, only to discover undressed guests walking out of the shower room. Also, there’s a question of what Disney hotel staffs would do if hotel guests use security latch on the door.


Of course, the resort has its way to bypass the security latch but it’s only for emergency. So it would be back to square if guests resort to using security latch in response to the latest “intrusive” security policy. Tired guests who would like to sleep the day off may find it offensive too if hotel employees make their own decision and enter the room without authorization.

Disney Resort Staff Enter Guest Room - Do Not Disturb Sign - Security Policy

It’s a delicate balancing act where hotels need to ensure the safety and at the same time not invading the privacy of its guests. In the Mandalay Bay Resort shooting, gunman Stephen Paddock concealed his deadly arsenal by hanging a “Do Not Disturb” sign on his hotel room door for 3 days. He successfully smuggled 23 guns into his room in 10 pieces of luggage.


The Mandalay Bay Resort’s policy said its housekeeping staffs cannot enter a room with the sign unless a security official is present. But even if the hotel’s staffs have knocked on the door and checked with the gunman, he would have answered – “No, I am fine. I don’t need new towels or sheets” – and there’s nothing the staffs could do but leave him alone.


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